FAQ
➜Are inclusions and cracks inside crystals quality defects?

All crystals from Mobius pet are 100% genuine natural crystals. Natural textures, internal inclusions, and subtle ice cracks are inherent growth features formed during the natural crystal formation process. These are normal natural traits instead of quality damages. Each natural crystal grows uniquely with different internal textures, making every Mobius pet crystal product one-of-a-kind and irreproducible.

➜How many days it takes for an order to arrive?

We offer one type of shipping: Standard Shipping (14 business days). When you placed your order, we will provide you a tracking number, where you can check all the information regarding your order.

➜ Do you offer guarantee on your products?

If you ever received a wrong/damaged item, you can always request a resend/refund from us. Though we're confident in the quality of our product through testing it on many cats and a lot of them approved it, but we do not provide refund if the reason of the refund is your cat(s) doesn't like our products. Each cats have their unique personalities and it's out of our control if your cat chose to like or not like our products. Hope you'll understand!

➜How to choose the right size?

S: 18–24cm (7–9.4 inch)

M: 24–30cm (9.4–11.8 inch)

L: 30–36cm (11.8–14.2 inch)


All pet necklaces come with a 5cm (2 inch) adjustable buckle. The listed size lengths already include the adjustable buckle for perfect flexible fitting.

If you have any doubts about size selection, feel free to contact our customer service for professional recommendations.

➜ How can I contact Mobius pet?

Please send us an e-mail to support  lesley10.13l@gmail.com and we'll back to you as soon as we can.You can also click the online chat icon at the bottom right corner of our website to consult our customer service in real time.

FAQ
➜Are inclusions and cracks inside crystals quality defects?

All crystals from Mobius pet are 100% genuine natural crystals. Natural textures, internal inclusions, and subtle ice cracks are inherent growth features formed during the natural crystal formation process. These are normal natural traits instead of quality damages. Each natural crystal grows uniquely with different internal textures, making every Mobius pet crystal product one-of-a-kind and irreproducible.

➜How many days it takes for an order to arrive?

We offer one type of shipping: Standard Shipping (14 business days). When you placed your order, we will provide you a tracking number, where you can check all the information regarding your order.

➜ Do you offer guarantee on your products?

If you ever received a wrong/damaged item, you can always request a resend/refund from us. Though we're confident in the quality of our product through testing it on many cats and a lot of them approved it, but we do not provide refund if the reason of the refund is your cat(s) doesn't like our products. Each cats have their unique personalities and it's out of our control if your cat chose to like or not like our products. Hope you'll understand!

➜How to choose the right size?

S: 18–24cm (7–9.4 inch)

M: 24–30cm (9.4–11.8 inch)

L: 30–36cm (11.8–14.2 inch)


All pet necklaces come with a 5cm (2 inch) adjustable buckle. The listed size lengths already include the adjustable buckle for perfect flexible fitting.

If you have any doubts about size selection, feel free to contact our customer service for professional recommendations.

➜ How can I contact Mobius pet?

Please send us an e-mail to support  lesley10.13l@gmail.com and we'll back to you as soon as we can.You can also click the online chat icon at the bottom right corner of our website to consult our customer service in real time.